SM
Sandra M

1 reviews | Active since Sept 2021

16 Sept 2021, 14:16

WRONGFULLY LISTED ON ITC

I am still waiting for my name an profile to be cleared by Capitec Bank. their Messenger Replies are snotty and seems they are getting frustrated answering me ... 7 - 14 working days to investigate.... with Hi again!!!

The 1 letter they received from their own bank was in June 2021 up until now only 1 person phoned me Abigail van Wyngaardt and her assistant. she is also not responding to my e-mails requesting feedback as this investigation, this incident now send to the Recovery Department.

Please, this is since Jan 2019 my name should never have been Listed at ITC or any other Credit Bureau, as it was a Insurance claim for my loan and credit card handed in 23 Jan 2019! And since June 2021 numerous e-mails from their own bank in Meyerton queried it, my e-mails as well.

I need my name and profile to be cleared at all the credit bureaus they placed my name on and a clear credit profile to be e-mailed to me.

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Replies (1)
Capitec Bank
Capitec Bank's reply16 Sept 2021, 14:17
Official
Good day Sandra

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank