Wrongful Capitec Funeral Plan Debit Orders

I am deeply dissatisfied and frustrated with the Capitec Funeral Plan Policy Number CF***8. Recently, I received correspondence stating that the cover limits for some of the lives assured in my funeral plan have been exceeded, resulting in the cancellation of my cover.

This situation is completely unacceptable, as I have been paying for this cover for over four years. Why has it taken Capitec this long to establish this issue? Additionally, why has there been such a delay in reaching out to me to discuss a way forward? I have contacted Capitec multiple times seeking clarity on this matter, but they continually assure me that an agent will contact me later that day.

Despite numerous follow-ups, I still have not received any feedback from Capitec. If a refund is due, why is it taking so long to process? Will my refund include interest accrued over the years?

The message was received on the 11th of September 2025. To date, there has been contact with me to address this issue. I guess they're waiting to debit my account once more, as it's pay day today, before taking any action.

I expect this matter to be treated with urgency!