BK
Busi K

1 reviews | Active since Sept 2020

16 Nov 2021, 19:20

Wrong transaction from capitec bank

Hi hellopeter i had a bad service at capitec bank last week Thursday date 11 November 2021 I've sent money to a wrong acc then i called capitec to block that person I've sent money too not to access the funds and send it back to me they told me that they need to call the person for permission to reverse the money that person did give them permission to send the money to me and they gave me a reference number of that call i made then they said i must wait 24 hours for the money to come back to me then I wated so today i went back to the branch to ask about my funds they told me that the funds where sent back to the correct acc account which is the one i block so now they gold me to wait they are going to investigate the person who sent the money to that acc account number i blocked so please help me i need that money egently coz now they are telling me that it's gonna take some time to fix this n they wont give me the exact time or days my number is *** email address ***

Thank you

0
Replies (3)
Capitec Bank
Capitec Bank's reply16 Nov 2021, 19:56
Official
 Good day Busi

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank 

Best regards,

BK
Busi K's update17 Nov 2021, 20:45
Reviewer Update
Hellopeter i would like to thank you for what u've done for me yesterday i wrote about capitec bank because of a wrong transaction so today around 4pm i receive my money back from capitec bank all thanks to you i appreciate your work 🙏🙏🙏
Capitec Bank
Capitec Bank's reply17 Feb 2022, 21:33
Official
Hi Busi

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Best regards,