GM
Gena M
1 reviews | Active since Apr 2011
04 Apr 2016, 16:36
Wrong savings account used
I sended a client my jumping castle banking details *** to deposit money into my account<br> The person that did the deposit did not check the account and made the deposit to the savings account instead of the jumping castle account<br> <br> The savings account is in - because of transactions happend 2 years ago and i have phoned about this and nobody came back to me, the amount that was deposit was R2000 and i need it to be transferred to my Jumping castle account urgently please. because i have to take my son to dr's and have to use this. <br> I have made a transfer to this account for R400 in March but i can not afford to loose this R2000<br> <br> Please help urgently
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Replies (1)Capitec Bank's replyOfficial
05 Apr 2016, 09:26Hello gena01,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Azalea Muller will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Azalea Muller will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Capitec Bank's reply05 Apr 2016, 09:26
Official
Hello gena01,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Azalea Muller will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Azalea Muller will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
