AM
AKHONA M
1 reviews | Active since Feb 2019
31 Oct 2019, 15:13
Wrong reference number used in Capitec app
Why can't we reverse payments we make on the APP? I just made the most costly mistake ever. I paid one of my accounts without using the correct reference number(I instead used my initials and Surname) Now I can't reverse that payment and it doesn't show on the account I was trying to pay.What are options please Capitec Bank?
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Capitec Bank's replyOfficial
01 Nov 2019, 10:01I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply01 Nov 2019, 10:01
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank