Wrong notes on the ATM

On the 6 November 2015 i have received this responce from capitec <br> Good day Mr Le****e<br> I hereby confirm receipt of your complaint regarding your unhappiness with the wrong notes you received at the ABSA ATM on 26 October 2015.<br> It is certainly disappointing to learn of your negative experience you had in your attempts to get the matter resolved. Please accept my sincere apology for any inconvenience and frustration the matter may have caused you. Notwithstanding your negative experience, please be assured that I am fully investigating your matter and will provide you with feedback as soon as possible.<br> <br> All i have experienced from then is different agents calling me to request the same thing over and over again, which shows incompetency and lack communication. Since the incident happened on the 26 October 2015 My query is still not resolved by now.<br>