Wrong internet payment

I made an internet payment to a wrong account number at Capitec bank. In the following day I went to Capitec Noordepark in Pretoria North to explain my situation. I was told that nothing can be done they will need to trace the person that the money went too. So I was told Capitec policies don’t allow them to reverse the amounts transfered accidentally. To my hurt I lost my money. Ref ***4 I consultant Felix together with Branch Manager Ida. Therefore I could not be provided with any help. NN Buthelezi cell no ***