Wrong information provided

Good day,<br> <br> yesterday I called the bank at Thohoyandou Venda plaza enquiring about the bank card pin reset, the Branch Manager told me to go to the nearest branch and they will assist me without my bank card with me, because I didn't have it on me ,unfortunately when I get there the branch Manager @ Greenstone mall( nearest) she told me that she wont be able to help as I dint have my card. I explained to her that before I left the office I called the Branch Manager of Thohoyandou and she will be assisted at the nearest bank without the card. Same time the Greenstone Branch M. called Thohoyandou Branch M. to confirm if should be assisted or not. However the Thohoyandou Branch M. instead of apologising on providing wrong information she through tantrums and a bad attitude by saying she (Thohoyandou Branch M) \ was under pleasure