wrong info given for ***** againt me

someone hacked me email and my client paid money R25000 - 00 into a capitec account and not into my fnb account over a year and 8 months back . capitec told me they cant do anything until they are summond by the police and get a 205 form from them . now after the police has investigated the matter and it took them over a year and 8 months i go to capitec to ask them what will happen now and if they are going to give me my money back which their client stole from me they tell me that it has been to long since it happend they dont pay out anything after such a long time . they gave the wrong info and now its my mistake - dont think so i was ****** off R 25000 by a capitec client which i worked hard for to keep my family going now they tell me sorry i am not getting anything back . will love to get this sorted and get my long lost ****** money back please as soon as possible . if they tell me this what dont they tell other clients .