Wrong fully added to debt review

I would like to formally raise a concern regarding ongoing issues with my Capitec account that remain unresolved.

We initially discovered that my account was not functioning correctly, as repeated errors occurred when attempting to transfer funds from my credit card account to my savings account. After contacting Capitec telephonically, we did not receive a clear explanation for the issue. We were later informed that the case we had logged was closed.

To confirm whether the issue had been resolved, we attempted another transaction, only to find that the problem persisted. We then visited the Capitec branch in Saxby to seek assistance. During this visit, we were informed that my account had been placed under debt review.

I advised the consultant that although I had previously app**** for debt review, all my accounts were settled and I was formally removed from debt review. I have not app**** for debt review again and requested clarity as to why my account is currently reflecting this status.

Unfortunately, it appears that no one has been able to resolve the matter or provide clear answers.

As a direct result of this situation, my debit orders were unable to process, including payments for essential services such as my mobile phone contract.

I request urgent assistance to investigate and resolve this matter, correct my account status, and advise on how the missed debit orders will be handled.