1 reviews | Active since Mar 2013
Wrong Debits
I'm really tired with Capitec I think now it's time to join another bank, this has happened 3 times now in the space of 4 months, On the 31 Jan I had R1091.20 in my account then Swipped at Pistos at 22:12pm for R180 & I received sms that my money was deducted & I'm left with R903.90, then on the 6 Feb at 05:02am I received a message that I purchased at Pistos for R180 (same amount) & deductions happened while I didn't even go there.<br> <br> Now yesterday 11-Feb my cousin deposited me R300 but my balance became 0.00, then I went to Capitec Capetown (Ref ***5 Courtney) they saw in my Bank statement that the is money that is on hold & they say they will investigate it, & that will take 7 to 14 days, how dare are they as I want to use my money. I'm expecting more money to be deposited in my account in few days time now I'm scared that it will be withhold until after 14 days investigations.<br> <br> ENOUGH IS ENOUGH THIS HAS HAPPENED 3 TIME TO ME IN THE SPACE OF 4 MONTHS, I'TS TIME TO CHANGE THE BANKS NOW THEY ARE ****.
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Best regards,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Best regards,
