SN
SOLOMON N

1 reviews | Active since May 2018

22 Nov 2019, 11:10

Wrong debit order date.

According to my personal Loan contract with capitec, debit order is 25th of every month hence should that date falls on weekends then the money will be deducted on an early date but only from my incoming Salary. This did not happen as at now, rather capitec took the money from my little saved funds that am keeping to use for other means, this affects me because I want to use that money. I went to the branch to reverse that debit till my salary comes inn. They refused giving **** excuses n explanations which does not prior to the loan agreement. I need that money reversed.

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Replies (2)
Capitec Bank
Capitec Bank's reply22 Nov 2019, 14:45
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply28 Dec 2019, 12:54
Official
I sincerely apologise for the inconveniences caused to you. Feedback has been sent via email. Should you have any further queries in this regard, please do not hesitate to contact us.

Complaint Management
Capitec Bank