Wrong Credit Status

I am writing to express my dissatisfaction with the service I have received in relation to opening a credit account at your branch. I visited a branch recently and was informed that the system indicated I am under administration, which is not the case. I have accessed my credit report and confirmed with the Credit Bureau that my profile is clear.

Two days later, I received feedback from the branch requesting a letter from the Credit Bureau stating that I am not under administration. While Capitec has direct access to the Credit Bureau and should be able to verify this information independently, I took the additional step of contacting the Credit Bureau once again. I was informed that my credit profile is clear and that they do not issue letters, as the credit report itself is sufficient for verification. The Credit Bureau also mentioned that they have received similar complaints from other Capitec customers, indicating that this may be a system issue on Capitec's end.

Furthermore, the branch contact number provided in their email appears to be invalid, which has made it even more difficult to resolve this matter. I kindly request that this issue be looked into and resolved promptly. I would appreciate it if someone from your team could assist in addressing this situation and ensuring that my credit application is processed without further delay.