Wrong charges and dishonest consultant

Hello Peter,

I have a complain. With Capitec bank Quagga shopping centre branch. I went there today around 10:50 just after withdrawing R20 000 from Absa. I didn't touch the money at all accept handing it over to the consultant as a deposit. Only to be told that the money it's R19 800 and she claimed the Absa consultant didn't give me all the money. The Absa consultant counted the money in front of me using the money counting machine. She asked me to look and check that my money was equal. While the Capitec consultant counted the money on a corner without even asking me to check. Then she claims my money was not equal. I truly believe she stole my R200 and the service at Capitec is not visible as the machine was at the corner where I couldn't really see her counting my money.

As that was enough, Capitec charged me R372.20 to deposit R20 000 in my savings account. Which bank does that. I need my money from my R200 to my R372.20 this is a day light ******* and i don't even look forward to continue banking with them.

Please help.

Kind regards Phathu