SK
SIPHIWE K
1 reviews | Active since May 2019
02 Nov 2022, 09:37
WRONG BANK TO BANK WITH
I made an immediate payemnt from capitec to my fnb account yeasterday 01/11/2022 was charged R7.50 and funds still not been credited to my account today and I spoke to a lady in afternoon from Capitec who told me funds were succefully paid even I told her its not reflecting on my account I made a deposit into my fnb account and it the deposit went through today I spoke to fnb premier consultant who also confirmed there is nothing wrong. I am now regreting to even think of banking with this bank. I NEED MY MONEY TO PAY MY HOME LOANS??????????
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Replies (4)
Capitec Bank's replyOfficial
02 Nov 2022, 10:11Good day Siphiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply02 Nov 2022, 10:11
Official
Good day Siphiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
SK
SIPHIWE K's updateReviewer Update
02 Nov 2022, 10:48Are you sending the same message to all your clients and really understand the urgency of the query your customer has ??? I have notice this on all your replies ????? I made an immediate payment of R10060.00 TO MY FNB ACCOUNT YESTERDAY MORNING SO THAT I CAN PAY MY HOMELOANS ACCOUNTS DO YOU UNDERSTAND THAT???????
SK
SIPHIWE K's update02 Nov 2022, 10:48
Reviewer Update
Are you sending the same message to all your clients and really understand the urgency of the query your customer has ??? I have notice this on all your replies ????? I made an immediate payment of R10060.00 TO MY FNB ACCOUNT YESTERDAY MORNING SO THAT I CAN PAY MY HOMELOANS ACCOUNTS DO YOU UNDERSTAND THAT???????
SK
SIPHIWE K's updateReviewer Update
02 Nov 2022, 10:50CAN THIS BE ATTENDANT URGENTLY????? AS I AM IN ERREARS ALREADY BECAUSE OF YOUR INCONVINIENCE
SK
SIPHIWE K's update02 Nov 2022, 10:50
Reviewer Update
CAN THIS BE ATTENDANT URGENTLY????? AS I AM IN ERREARS ALREADY BECAUSE OF YOUR INCONVINIENCE
SK
SIPHIWE K's updateReviewer Update
03 Nov 2022, 08:39Day 3 without any phone call or update from this Bank. I guess it goes to shows their O-level of care and respect they have for their worried customers about their money and for the record there is no excuse because the account to where am paying the R10060.00 account is correct. I think this Bank we going to wake up one day to hear that is gone because from the way the treat their customers. IF I COULD I WOULD RATE THEM MINUS (-0.0).
SK
SIPHIWE K's update03 Nov 2022, 08:39
Reviewer Update
Day 3 without any phone call or update from this Bank. I guess it goes to shows their O-level of care and respect they have for their worried customers about their money and for the record there is no excuse because the account to where am paying the R10060.00 account is correct. I think this Bank we going to wake up one day to hear that is gone because from the way the treat their customers. IF I COULD I WOULD RATE THEM MINUS (-0.0).