TM
Tlhologelo M

1 reviews | Active since Mar 2016

12 Mar 2016, 20:56

Wrong amount of money credited after deposit

I deposited R600 into my account the teller made a mistake and wrote R400 on the deposit slip which she filled in. When I realised what happened I returned to the bank she and another consultant told me that the money would be counted and then it would be credited into my account. I called the head office and I was told I would be called back and I was not. This inconvenienced me because I had planned to use the money for my varsity books.

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Replies (1)
Capitec Bank
Capitec Bank's reply14 Mar 2016, 09:21
Official
Hello Papana,

Please accept my sincere apology for the inconvenience caused.

Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank