TM
Tlhologelo M
1 reviews | Active since Mar 2016
12 Mar 2016, 20:56
Wrong amount of money credited after deposit
I deposited R600 into my account the teller made a mistake and wrote R400 on the deposit slip which she filled in. When I realised what happened I returned to the bank she and another consultant told me that the money would be counted and then it would be credited into my account. I called the head office and I was told I would be called back and I was not. This inconvenienced me because I had planned to use the money for my varsity books.
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Replies (1)Capitec Bank's replyOfficial
14 Mar 2016, 09:21Hello Papana,
Please accept my sincere apology for the inconvenience caused.
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Please accept my sincere apology for the inconvenience caused.
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply14 Mar 2016, 09:21
Official
Hello Papana,
Please accept my sincere apology for the inconvenience caused.
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Please accept my sincere apology for the inconvenience caused.
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
