Wrong account transfer

I have an incident where I was transferring money to my my daughter's Capitec Account I transferred R1300 using Capitec Bank App surprisingly the money went to S Makhubele and I contacted the number I got from the App, I called the person and they acknowledged they received the money and they will transferred it back. I went to Glenfair Pretoria Capitec unfortunately they closed at 4pm I continued communicating with the person who received the money she sms me asking what am I gonna give them since with the bank I won't get the money, I told them to take R100 but surprisingly they didn't send me the money back. Then I called Capitec Bank Customer care service I spoke to Romaleo who refused to give me his surname my incident number is *** he tried to contact the Makhubele but unfortunately she didn't say anything. I was told that I should go and open a case or go to small claim court even though I have proof which was communication between me and the person. I feel so disappointed and defeated because most people know with Capitec people don't recover their money. Capitec should really do something about this issue.

Capitec should really protect both clients if you are able to see that I transferred money to an account I don't know as their loyal client I wouldn't lie or commit ***** but the person who received the money they know that they are protected the bank won't do anything.