Wrong account number deposit

Good afternoon. My name is Motshidisi Given Maluleke.I deposited an amount of R2035,61 into the wrong capitec account through cellphone banking on the 19th of September 2020 at 10h48 am. As soon as I realized my mistake, wich was today the 21st Sept, I called the capitec help line and was told that they tried to call the person and can't find him. The person helping me further went on to say I must open a case at the police station. I went to the police station and the police said they cant open a case for my mistake. Instead they helped me with the affidavit. I then went back to the branch where I was told by the teller that head office say they found the person and the person is refusing to give them permission to reverse the money back into my account. The teller told me to go back to the police station to open the case. I went back to the police station and the colonel there told me that they can not open a case. I went back to the bank the branch manager and teller told me that their hands are tied. They showed me the screen to prove that headoffice could not find the person.*ALL I WANT IS MY MONEY* If other banks are able to reverse monies why can't capitec do the same? Now they come with conflicting storues I hope to be heared, understood and helped ***