WRONG ACCOUNT HANDED OVER

WRONG ACCOUNT HANDED OVER Case Number: ***9 Confirmation of complaint closure As discussed, our investigation into your complaint has been concluded. Please be advised that your loan account ending 0389 was sold to MBD Legal Collections on 22 June 2018 following its termination from debt review. As the account is no longer managed by Capitec Bank, any queries relating to prescription or the outstanding debt should be directed to MBD Legal Collections on *** for further assistance. I want to take a moment to express my sincere appreciation for your patience during the investigation process. We value our relationship with you and are committed to maintaining your trust. This case will now be closed. If you are not completely satisfied with this outcome and want to escalate the matter further, you can do so by sending a response to this email (without changing the subject line) within 48 hours. Alternatively, you can contact the National Financial Ombud Scheme using the details below. Kind regards Abdul Mutalieb Petersen Complaints Management Officer Capitec Bank