NT
Nomvula T

1 reviews | Active since Jul 2014

28 May 2015, 08:35

Wrong account

On the 23/05/2015 I went to deposit cash gave the teller the person account number.I dnt why the teller decided to deposit on one of the recipients account and not the one I gave her.<br> Only realised when the on Tuesday when I went there on the 27th May spoke to the Branch Manager Sithembile Nkosi told me that I can't be rectified. This mistake was made by the consultant and this must be sorted by the same branch .I'm having major problem with this person regarding this , why must I suffer for a mistake I ddnt do ?

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Replies (1)
Capitec Bank
Capitec Bank's reply28 May 2015, 09:48
Official
Hello sheilacolin,

I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,