Wow, what a useless bank. Unbelievable. No service only tea time

Is there any department at capitec that actually functions normal accept for the how to be useless department. I have phoned capitec forex 3 times now and the waiting period on average is close to 30 minutes. The third time i did not even get through as i ran out of airtime. Un believable. I think capitec has rewards for being the most useless department in the institution. Do you know how much airtime cost it is unbelievable. Get your people to work when it is working time and not to sit and wait in the hope that someone else picks up the call. Otherwise make your lines free so that you can carry the burden of your useless people or practices. I think if the employees of capitec had to move their arms to breath, they all most probably would have died due to lack of oxygen. Wake ****ing up