would come back to me

On the 27th of last month R11900 was taken from my bank .It was obviously an inside job as they had all my details,my fixed deposits and phone number.They phoned saying they were from the ***** dept and was I aware that R500 pm was being withdrawn from my bank account and would I enter my token number.I phoned Capitec straight away and the lady told me the funds had been transfered to a Nedbank account and she would come back to me.She never did.In spite of me driving to the nearest branch (3 hours there and back) I was assured that the matter was being sorted out.No such thing,my account has been frozen and I haven't a clue what's going on.E mails remain unanswered.I have been with Capitec for many years but will certainly close my account once this is finalised.I intend to take this further,even to opening a case of theft against this bank.Customers be aware.I have 2 other bank accounts and never had this problem with either of them.