Would be nice to receive full service

I cannot understand your unwillingness to help me. This is not a specific branch or person but the bank. I am a client that can say I am not satisfied due to your clear I unwillingness to help me with a loan. My life could have been back on track now but instead I am sitting here contemplating a very bad thing. Must a person take extreme measures to get help? Even though it shows Debt review on my credit report I have tried to explain but no one will listen or investigate and find that the so called debt counselor has not provided a service for years or see that the debt that was there has prescribed. But no you are not interested you don't care. Well maybe you will care when I am no longer a client and I don't mean moving banks then again you are just another corporate institution that don't give a ****. I really thought you were different but alas you are not. Maybe I would have been treated different if I was ethnically different who knows sure feels that way. I hear everyday how helpful Capitec is to people from different ethnic backgrounds than my own despite their credit status. So many are blacklisted yet are helped by Capitec but not me.