Worts than Government Department

I have bee trying to get hold of Capitec Foregn Exchange Department, which is in the care of Nedbank, for the past 2 days now on two separate contact numbers. They just keep playing the on hold message with no one answering the phone. How can a bank that proud themselves on efficiently become more pathetic than a government department. I hope they remedy this situation as a matter of urgency.

Frustrated Customer