WORST WORST SERVICE EVER

I went to withdraw my salary at Vaal Mall Capitec at 18:35 last night. When I wanted to put in petrol, I found 5 x R100 dye stained notes. I went to Vaal Mall this morning, the branch manager gave me a dirty look, went to her office and send a consultant to help me. He made a theatrical scene of phone here, there and everywhere and then told me that I am not supposed to circulate false notes. He also told me that they cannot help me at all, they are not allowed to accept stained notes. I told him that I WITHDREW THE MONEY FROM THEIR ATM, that he can check the cameras if he thinks I am lying. He said sorry, they are not going to help me, I will have to go thru to the Reserve Bank in Johannesburg and speak to them, they just might give me my money back. I once again said that it was at their ATM that I got the money, whereby he told Me that they didn’t put the money there, I must just blame the looters for losing R500.

I am really angry, very angry at the service I got there. The rest of the consultants in the bank looked at me like I was a ******** and whispering and pointing at me. Now I am told I have to go to the Reserve bank and sort the mess out myself and I must please not circulate false notes. I work in customer service and wont dare to Treat a customer the way they did this morning. That was my grocery and petrol money, how on earth must I get to Johannesburg