Worst temperature

I'm so disappointed I went to the Westgate shopping centre branch for my son to open a account we waited and the temperature was very cold when we ask for heat they tell us that the aircon is controlled by the centre and there is nothing they can do. It was so uncomfortable and also the staff is very uncomfortable for them to work under such horrible conditions. As clients we supposed to feel comfortable it's winter and you expect a warm place but it is so cold I could not wait to leave that place. Capitec need to do better for us we bring business. Worse part I was at spec savers at Westgate but their aircons are working so how is it Capitecs aircon does not.