Worst servise

I have been banking with capitec for a very long time. And making card purchases every day. This is the furs time a card purchase was revered bank into my bank and out again. We went grocerie shopping i had at that time R7000 on my bank. The food cost was R4682.74 on the 16th of March 2021 on the 29th it was revered bank in my bank and out 2 days later. I went to the branch and the teller was so useless no help from them. I told him i had more than enough fund then. And he said there was no funds you could see he did not want to be there that day laying on his one arm assisting me. I cant reverse a card purchase now i am sitting with a -R4138.87 were do tge think i must get this money. They are *****ing from me. I will go and rather open another bank account with a bank who will assist me bu looking into problems like this.