Worst service with many tales.

To make a long story short I am still waiting for a large sum of money to be paid into my account. This back and forth has been going on since end of last month and we are into the new1. Still nothing. I understand cheques take longer to clear (14 working days)but paying R120 for "immediate clearance" should ensure it is IMMEDIATE and if I am billed this R120 for it to be cleared at the 11th hour I will officially lose ALL my ****!!! ... The client and I have been given the run around for 2 weeks now. Each employee with a different and beautiful story and more arrogance(southdale branch jhb esp) trickling down to flora centre which instead of helping rather tells me this morning that "thats how it is" ... Never mind their call centre that we have to hang on for 20years to speak to someone! I am so angry i feel like closing my account with capitec right now...

Voted the best in the country, by who??? Im hoping someone with humble tendencies sorts this out really fast.