EL
Elzane L
1 reviews | Active since May 2021
19 May 2021, 14:26
WORST SERVICE RECEIVED - CANCELLING MY BANK
I made an online purchase on Steam Online for the amount of R599,95 . I cancelled the purchase when I noticed the game is not compatible with a macbook. Since then I have been trying to get the money back from Capitec but no one is able to help.
The people at Capitec says the money went through and the online store is saying it hasn't. This has been the WORST SERVICE I have received from Capitec and this is coming from someone who recommended Capitec to all my friends and family.
I have given Capitec over a month to release the funds back to me. This is not the service a customer is supposed to received.
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Replies (2)
Capitec Bank's replyOfficial
19 May 2021, 14:28Good day Elzane
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply19 May 2021, 14:28
Official
Good day Elzane
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
EL
Elzane L's updateReviewer Update
19 May 2021, 14:29Also their customer service line is HORRIBLE. You stay on the phone for hours and get nowhere.
DISSAPOINTED!
DISSAPOINTED!
EL
Elzane L's update19 May 2021, 14:29
Reviewer Update
Also their customer service line is HORRIBLE. You stay on the phone for hours and get nowhere.
DISSAPOINTED!
DISSAPOINTED!