Worst service received

Capitec Bank is proving to be the worst bank when it comes to query resolution. I was double charged for the loan, I requested they reverse one payment they did and I was told am in arrears. Different consultants come with different stories. Every month I have to call in to request they debit their money. With money on the account I get told my debit came back unpaid. I proved to them and complained and was told all is in order on to be told they reversed more than one payment am in arrears again. Tarryn Mckerry contacted me saying she is handling my query, she failed to resolve it and advise me to send statement and she will get back to me and a week passed no feedback. She ignores my emails, sent emails to their complaints department am ignore. On social media they only know how to aplogise. Advise for credit and loans stay away from Capitec just stick to normal banking they are the worst and will blame you for their mistake.