Worst Service in the world.

I am extremely disgusted by Capitec's service. Completely appaling. I recently app**** for a loan through Capitec and instead of getting follow up calls on the status of my application I had to be the one to call. The first time I called I was told my loam was approved however I just need to wait for the consultant who was dealing with my query to call me back. I called for the second time because the consultant who was supposed to call me did not call me. This back and forth carried on five times within 3 working days. On the final day I get a lousy sms informing me my loan was declined and still no one had called me at this point. Minutes later I get a call but when I answered no one was speaking on the other end although I could hear them breathing. All I want to say is their customer service is so terrible , to a point that I have now switched to Discovery Bank. Worst service ever . I wish someone had tried to help me , I've been with Capitec for 5 years and no longer wish to bank with them again.