Worst service i have received thus far

<p>i am very dissapointed about capitec , i reported *****ulant transactions on my account on the 4th of may , and i was asked to wait for 11 days for feedback , its way past the 11 days that i was requested to wait , and when i get to the pavilion westville branch they still have no feedback on the case logged and they dont have any idea when this will be resolved ,such incompetence , and no one is getting back to me with feedback , im very disgusted with the service they have provided. capitec is my bank and it is their responsibility to protect my finances</p>