Worst service I have ever received

I went to capitec Saturday to process a transaction. The consultant told they can't complete my transaction I should come Monday or visit any other branch for assistance. I return today to the same branch to compete the transaction, I was told they can not assist me because I have outstanding documents. What got to me is both the manager and consultant assisted me Saturday and not even one of them mentioned I'll need to resubmit my documents. Worst part they did not even apologize for wasting an hour of my time.instead a different consultant tired to assist whilst they carried one with their activities. I do not mind resubmitting the documents however I am appalled by the bad service and their lack of accountability