Worst service I ever experienced

On February 2018 I went to Capitec bank Alex Mall to close the Capitec savings account because an unauthorized debit order when through to my account. The lady told me that she has closed the account and she took the card and destroyed it. All along I thought the account is closed up until 26 May 2018 when I open a capitec app on my phone I found that the account is atill active and allow me to login. I told myself that ok let me continue using it but do have the card as it has already taken I will only use it to save on it. On monday 28 May 2018 I have transfared R220. On 31 May 2018 a debit of R95 went off to my account. I called the capitec and told them them that there is a debit of R95 went through to my account. Guess what they told me. They said go to app and reverse it. I told them that I you going to charge me the reversal fee for the debit that I dont know and he said because you we do not know if you do not know that debit. I told him that okay make an investigation to proof that I do not know that debit he we cannot do that. It simply means that capitec do not care about their customers they are making money when you reversed that debit. I was told it will charge me R20.18 .capite owes me R40.36 for that an unauthorized 2 debit I want it back. Today 02 june 2018 I went back to capitec Alex Mall to close this account a was Nyiko Hlungwane the branch Manager at that branch told me that they need the card to close the account and the card they already taken it but they did not closed. He wants to issue me with a new card and charge me R61 then he can close the account. I told him to transfer me to head office but he did not want to do that. I told him that you have failed to assist me. So you to transfer me the head office because you work under their supervision. He refused and that is why I have decided to write this review. Ihink twice before you open a Capitec account. Capitec I need an answer.