Worst Service from Capitec Soshanguve Crossing Branch

So I survive on the R350 grant which is also a mission to get. This morning I got a message that after my R350 grant was deposited, Clientele went and took R299 for an unauthorised debit, I don't even have a policy with Clientele. Then I went to Capitec to have this unauthorised debit reversed, Capitec is now telling me it cannot be reversed I need to call Clientele directly? Why is Capitec not allowing me to reverse an unauthorised debit order? Since when can a bank refuse a client to dispute and reverse a debit order? Or is capitec in cahoots with Clientele to ***** from the even poor of the poorest? I need this debit order reversed immediately whilst I also deal with Clientele for *****ing.