Worst service from Capitec. No xoom access yet there is an option for Capitec when transfer is done

If I could give this no stars I would. Horrible service. My family paid in money via xoom paypal. Money is set to clear this Evening at 7. Capitec tells me oh xoom is not supported. Yet the option is there for when the transfer was done. Clearly the bank can do it. They then pass the buck and say I must contact xoom. Xoom says something else. The forex department for this department is the worst. The table view branch ignores my emails. As does the customer care email. I am ill and I need the money. Catch a wake up. Forex is just not clued up on this