Worst service from Capitec Business Bank

I have after almost 10 yrs of being a client of the Business bank the worst service that one could get. They put a flag on my account without informing me. I sent all the documents they ask for and believe everything was sorted now. For the second week my batches was succesfully released on my side. I got calls again from my workers to say they did not received their money. Since around 15h00 yesterday I call and tried to sort this. No one get back to me and I need to follow up all the time. Now it is the selfie that is not clear. I did not received their mails and then the agents said she is going to sent me a mail. I still did not received it. It is now after cut off time for batches to be released so my workers did not received their wages. I am furious as this people need their money and food. I cannot believe that this people don't have the common sense to phone and follow up on mails sent. In these days you can't just accept that one has received their mails. I am also in business and I phone my clients to make sure if I don't get feedback. 2 weeks later and for the second week my workers don't get paid because of a lack in communication and bad service. Their was 2 or 3 agents that really tried to help. Thanks for them