WORST SERVICE FROM CAPITEC BANK!!

I used my capitec account to make a payment for an mp3 player for my daughter to a company, online called Reliable Store Online on the 18 December 2021. I became worried that there was no communication from this company and I tried to contact Reliable store online on the 23rd December 2021 and I realized that there was something wrong because I could not get a hold of the company on the telephone and on email. I then called Capitec for a reversal of the money, only to be told that the query will be logged and an outcome will be in 14 days and after that there was no response from Capitec at all. I read and investigated on the company's Facebook page and many many customers have also been ****med with online purchases and **** responses from this company. I called Capitec again on 10 January 2022 and I was told that there is a backlog and I have to wait, incident number was created by Monique at Capitec. No response yet again from Capitec, called on 28 January 2022 and was told by Katlego under a new incident number ***0 that Capitec is waiting on the company even though the company is clearly ****, and a 14 day waiting period is expected. I am at my wits end with this issue because Capitec doesn't seem to want to assist me with the reversal!