Worst Service from Capitec Bank

I made payment to Chegg academy but it didn’t go through, i used to pay via My mother’s FNB Account but since i had money i used my account. The payment didn’t go through and Chegg immediately sent me emails confirming that.

I then went called the head office and told them my story, they said the money will reflect back into my account within 48 hours but it never did.

I then went to the bank after a week and they called the head office and they told them that i must give them the emails from Chegg confirming that the payment didn’t go through and i did. Then they said i must pay R80 per transaction for them to refund me which means i must pay R160 to get my money back.

I’m very disappointed and I’m even thinking of banking with FNB because when i paid using FNB I didn’t experience any of this.