Worst service from Capitec

I have always been warned against this bank , my colleagues were shocked that I use it as my main bank and I always thought they were exaggerating until recently . I went to the branch to activate my live savings account - the consultant told me that I can add my child to my funeral cover for R4 and I was like nuh next time . To my surprise when I got an email from clear score with my August report - a hard enquiry was run against me by Capitec mind you this was done without my concern - I did not make an enquiry regarding their credit facilities. I then called their call centre , they did a conference call with the branch in question ( Eyethu Mall Orange farm ) and was told to go to the branch . What a waste of my time I must say - I get to the branch - got a ticket and was assisted by a consultant by a name of faith . They sent an email to credit because they have no idea how this happened - this is something that they should have done whilst we were on the conference call , was there a reason for me to waste my time and go to the branch only for them to type an email to credit ? The consultant said to me she has no idea when credit will get back to me , i guess this could take days , a week or months if they do not know who should know ? I am a very ****ed client at this moment to say the least because this has negatively affected my credit profile .