Worst service

Firstly , where does one even start ?

what type of bank is this ??? i have phoned on so many different occasions to get my settlement amount on my loan with them - as i need to pay that loan off and asap due to this pandemic!

as i said , we are in a pandemic and they cannot even assist a personal sufficiently over the phone ?? i have just had a baby , there is no way i am chancing going into a busy branch to get a settlement letter. and if you phone they cannot help either , each consultant has a different way of "helping" and def not on the same page of their company regulations.

i phoned nedbank and got my settlement within 5minutes of the call - without any bull**** . now HOW does capitec use there logic in helping there customers !

this is BY FAR the utmost worst ban****!!!!!! they can never help online especially during a PANDEMIC ?