Worst service ever. No communication from Debt Review Department.

Capitec deducted my credit card and access facility installments despite being informed that I am currently under debt review.

It has left me with a situation where my debt review debit order has been deducted (which includes payment to all my creditors including Capitec) as well as my Capitec credit card, and access facility installments.

Despite emailing their Debt Review Department NUMEROUS times, and trying to contact someone telephonically who can assist, going into the branch almost daily, and getting a Capitec Complaint Case number (***2), I'm still just being given the run around with no resolve with regards to refunding me the debit orders ********ly debited.

I went into a branch on 10 February but was told they could not help me with confirming debt review arrangements. They gave me a telephone number on which I got transferred endlessly to people who also could not help. Eventually I called my debt review counsellor and they provided me with an email address for the Debt Review Department.

I emailed the Debt Review department in order to confirm that they've received my debt review status on 10, 12 & 18 February all without the courtesy of a reply.

When they incorrectly debited me on 25 Feb I AGAIN visited the branch AND emailed them and the Debt Review Department again.

This time they denied having received my Debt Review Notification and I was asked to forward proof that they have received it before the debit date of 25 Feb.

This proof was forwarded on 6 March. Also with no acknowledgement of receipt or response.

I went again to the branch on 6 March, proof in hand. This time when the branch consulted called the Debt Review Department they changed their tune. Now they've received proof but they must still collect the installment in the month that they've been made aware of the Debt Review Status.

The branch manager escalated the matter for me on 6 March.

I again went into the branch on 7 March asking feedback and was told they have not received a reply yet.

In the meantime I received a Complaint Case # ***2 and was told they are trying to gather info to investigate the matter further.

I tried returning the call over the weekend but was left on hold for hours with no one answering the line. I left 4 emails.

I went into the branch again today, 10 March only to be informed that the person at Complaints who is assigned to my complaint is not in the office today (no mention of when she will be back). I was told the matter was escalated AGAIN to the Debt Review Department (in which I have absolutely no faith).

So in conclusion, I have been trying to get the money ********ly debited against my account refunded since 25 February and today is 10 March.

No reply WHATSOEVER from the Debt Review Department. No solution to my complaint.

I'm just one more sucker paying bank fees to a bank who is not going to miss me when I close my account after this ordeal.