WORST SERVICE EVER FROM CAPITEC, THEY REFUSE TO ASSIST MY HUSBAND!!!!!

I have just about HAD IT with Capitec Banks BAD ATTITUDE of their USELESS staff!!!!!!!! They almost physically attacked my husband last year inside the Brakpan Branch at Carnival Mall (Yes their staff and consultants are VERY AGGRESSIVE, THE MANAGER OF THE BRANCH STOOD LAUGHING, AND PROBABLY STILL IS), we complained and all we got was a sorry…. We moved banks, but we have been too scared to go into a branch to close our accounts. Now today my husband calls capitec to PAY UP his credit card account that has not been paid since 2016 and the lady who answers the call, does not give her name, and treats my husband like ABSOLUTE **** AND SHE DOES NOT WANT TO ASSIST WITH A SETTLEMENT LETTER!!!!! What is WRONG with your STAFF AT CAPITEC BANK???? They do not know how to treat their clients correctly???? PLEASE CAN SOMEONE HELP ME TO PAY THE R17500 THAT I OWE TO YOUR ****PY BANK. BECAUSE WE WANT NOTHING MORE TO DO WITH YOU!!!!!!!!! I WANT HELP TO PAY THE MONEY I DON’T WANT OR NEED YOUR BAD ATTITIUDE. PLEASE CAN SOMEONE IN A HIGHER MAMNAGER POSITION THAT DOES NOT HAVE A BAD ATTITUDE AND IS WILLING TO HELP ME - PLEASE CALL MY HUSBAND TO SETTLE HIS CREDIT CARD ACCOUNT AND NOOOO WE CANNOT DRAW THE STATEMENTS FROM YOUR USELESS BANKING APP!!!!!!!!!!!!!!!!!!