Worst service Ever from Capitec bank!

<p> On 30th September I went to a Standard bank ATM to withdraw money with my Capitec card. I get there, insert my card and it asks me for my cellphone number. Didnt enter my pin, didnt even do a withdrawal and then nothing. I wait to see what happens and the next thing I get an sms to say I withdrew R500. So I rush to the nearest capitec bank to cancel my card and to tell them about the incident. The next week I get interrogated by a Capitec call centre agent about why I dont have the Capitec app on my phone etc, why didnt I call them to cancel my card, she was so rude!! Im actually sorry I dont remember her name. Anyway a couple of days later Capitec calls me to say Ive been a victim on ***** but they sorry they cannot refund me. How do you do a withdrawal and no money comes out of the machine! Im really very disgusted with their service and I am now considering closing my account with Capitec. WORST service ever!!! I want my money back</p>