KE
Koos E
1 reviews | Active since May 2021
20 Nov 2024, 10:32
Worst service ever from Capitec
even one star is too much. since changeover to new on-line systems nobody has been able to resolve my logon on my pc. most staff are not user friendly, abrupt, rude, start a conversation with enquiring about availability, since 05 Nov not able to logon via pc, despite numerous escalations, minimal assistance. bank was appraised of the possible solution to the problem, still ignored. i cannot access my business account and have fallen far behind in capturing the ban movements on my on-line systems. looks as if capitec has now joined the ranks of the do-not-care banks.
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Replies (2)KE
Koos E's updateReviewer Update
20 Nov 2024, 17:10Follow-up re the above, received a call when I was away from my office. Requested a call back at 16h00. time now 17h09, definitely non-service. what can one do to get response from this bank? it is my money not theirs plus they are placing my livelihood at risk.
KE
Koos E's update20 Nov 2024, 17:10
Reviewer Update
Follow-up re the above, received a call when I was away from my office. Requested a call back at 16h00. time now 17h09, definitely non-service. what can one do to get response from this bank? it is my money not theirs plus they are placing my livelihood at risk.
KE
Koos E's updateReviewer Update
22 Nov 2024, 14:23My thanks to Thokozani - he took the time to listen to my complaint and managed to resolve the issue in a matter of 2 days. It does speak well on his integrity, knowledge and willingness to address the relevant issue as none of the other agents were able to resolve my query since the 5th of November. Thank you Thokozani - now I have to decide whether I will move my bank account - I have started this process and am in two minds. This is the worst service ever I had from the bank and am in two minds at the moment. Will decide next week.
KE
Koos E's update22 Nov 2024, 14:23
Reviewer Update
My thanks to Thokozani - he took the time to listen to my complaint and managed to resolve the issue in a matter of 2 days. It does speak well on his integrity, knowledge and willingness to address the relevant issue as none of the other agents were able to resolve my query since the 5th of November. Thank you Thokozani - now I have to decide whether I will move my bank account - I have started this process and am in two minds. This is the worst service ever I had from the bank and am in two minds at the moment. Will decide next week.