VH
Vicki H

1 reviews | Active since Feb 2024

11 Nov 2024, 17:09

Worst service ever - don't bank here.

Worst service ever from both the Customer Service call centre and in branch (Herm**** WC Mall). No one calls you back as they promise, every time a different excuse and timeline as to when the issue will be rectified. Either everyone is lying or no-one knows what is going on. Absolutely pathetic and unacceptable. Don't offer products when you are unable to deliver the service both from a tech and personnel perspective. Don't bank here.

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Nov 2024, 17:48
Official
Good day Vicki H. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.