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Dorothy B

1 reviews | Active since Oct 2022

20 Feb 2023, 12:31

WORST SERVICE EVER!!!!!!!!!!!!!!

After reporting matter since the 1st of Febraury 2023 and up to date 20th Febraury 2023 whereby promised problem will be resolved never did seem capitec as a bank thousand of PROMISES BUT TRUE FACTS THEY DONT CARE MANAGERS MESSED UP COMPLETLY THEY PROMISED PHONE CALLS OVER AND OVER AND OVER CLIENT MUST PHONE THEM.... WORST EXPERIENCE EVER!!!!!!! BETER ADVISE GO TO OTHER BANK PAY LITTLE MORE AT LEAST YOU ARE TREATED WITH DIGNITY AND RESPECT AND PROBLEMS RESOLVED QUICKLY AND THEY DONT LET COMPLAINTS LIE ON THE TABLE SEEM GONNA BE MONTHS AND PLEASE YOU ARE NEVER GONNA RECIEVE PHONE CALLS IF YOU HAVE MONEY PUT LOTS OF MONEY TO CALL FROM YOUR CELL PHONE TO CAPITEC THEY LET YOU HANG ON SHORTEST 20 MINUTES THEN YOU GONNA WAIT FOR FLOOR MANAGER LONGER THEY MUST BE ON TEABREAK. I SALUTE ABSA WITH RESOLVING MATTER IN 48 HOURS RATHER USE THEM.

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Replies (2)
Capitec Bank
Capitec Bank's reply20 Feb 2023, 13:17
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
DB
Dorothy B's update20 Feb 2023, 14:13
Reviewer Update
Lets see if if will happen..... So many PROMISES over and over and over sice 1 Febraury 2023 till to date.. If no phone calls recieved will continue on hellopeter to warn other again.
Regards