Worst Service Ever - Capitec Bank

Worst Service Ever! ZENZELE BHUTELEZI AND TEAM IN CARD DISPUTE! Refer Incident#***1

Dispute Dept, Namely, Zenzele who is the manager leading from the front and his star consultant, Vanessa.

I lodged a query in October 2021 of a purchase / debit which was in error. They have done little to nothing to sort my query and every time I call I get brought back to the beginning. I have received no progress report on where my dispute is at and I have received no call back from Zenzele and rude Vanessa.

To date I made at the acceptable minimum about 25 calls. I have no feedback, I am told the contact centre is now no longer allowed to transfer me to Zenzele and his team. I have emailed him and no response since!

I have now given up and I pray for this useless bank. I am planning now on closing my long standing account. This is the 2nd time this is happening. When Foshini debited 4 times for one purchase I also waited about 4 months to get my money back.

Well done Zenzele, I was told that my incident is also closed and no one is attending to it. So I have now conceded to the worst service ever received!

Regards