Worst service ever.

Worst service experience ever. I have an amount deducted twice by the bank and they won't assist in reversing the second deduction. I've made a call and have been to the branch and not assistance at all. The worst part, they can't give me a turnaround time of when this will be resolved. This is the third incident where I have made an online purchase at Zara and the amount was deducted twice, I received help with the first two incidents where Capitec reversed the "unprocessed funds" immediately, this time around they are giving me the run around as if this is a problem I created myself because they have a new process in place that the branch knows nothing about.

This is both frustrating and annoying at the same time. Guys, I want my money back. Incident numbers are: ***8 and ***5