worst service ever

I called to follow up on an authorized debit order and instead of being helped I am treated like a child who is spoken over by an agent called kamogelo , just because i asked why do they keep changing disputes times, basically he is not going to even follow I must wait like a child he thinks I am

I then request to speak to a team leader and he just dropped my call, I called two more times and requested to speak to a manager again my call is just being cut off because we are clearly assisted by people who don't value their jobs.

I need his name and surname so I can deal with this my self cuz i know nothing will be done to him.

I want this stupid dispute to be resolved as soon as possible, I still can't get why capitec is the only bank we have to fight with for this unauthorized debit orders, its honestly annoying.